FAQs
Customer's FAQs
Chukly is a multivendor e-commerce platform where various sellers can showcase and sell their products, providing customers with a wide range of choices across different categories.
Simply browse our categories or use the search bar to find products. You can filter results based on price, rating, and more. Once you find an item, add it to your cart and proceed to checkout.
Yes, you can add products from different sellers to your cart and complete your purchase in one transaction. Shipping fees may vary based on the vendors’ policies.
After placing your order, you will receive a confirmation email with tracking details. You can also check your order status in your account dashboard.
Chukly accepts various payment methods, including credit/debit cards, digital wallets, and bank transfers, ensuring secure transactions.
Yes! After purchasing, you can leave a review and rating for the product and seller, helping other customers make informed decisions.
To access wholesale pricing, create a wholesale account and apply for approval. Once approved, you will have access to special pricing and bulk purchasing options
Yes, minimum order quantities may apply to specific products. Check the product details for wholesale items for more information.
Yes, you can contact the Seller directly or our wholesale support team to discuss your requirements and request a custom quote.
Sellers can list items for auction, and buyers can place bids. The highest bid at the auction's close wins the item.
A buyer’s premium MAY APPLAY to the final auction price. Details will be provided on the auction listing page.
Sign up for our newsletter or enable notifications in your account settings to receive updates about upcoming auctions and events.
If you win, you’ll receive an email confirmation with payment instructions. Once payment is completed, the seller will arrange for shipping.
Seller's FAQs
To become a seller, visit our "Become a Seller" page, fill out the application form, and submit it for review. Once approved, you’ll receive instructions on setting up your seller account.
You can sell a wide variety of products, including retail items, wholesale products for B2B transactions, and items for auction. Ensure your products comply with our guidelines and policies.
After your application is approved, log in to your seller dashboard using login page and follow the prompts to create your profile. You can customize your store name, logo, and description to attract customers.
In your seller dashboard, navigate to the "Product Listings" section. Click "Add New Product" and fill in the required details, including product title, description, price, and images.
When adding a product, select the option to list it as a wholesale item. You can specify bulk pricing, minimum order quantities, and any special terms for B2B buyers.
Yes! You can list products for auction by selecting the auction option when creating your listing. Set your starting bid, auction duration, and any reserve price if desired.
You can set your prices based on your costs, market research, and desired reasonable profit margin over pricing is not allowed. For wholesale products, consider competitive pricing for bulk purchases.
Sellers are subject to a commission fee on each sale, as well as possible listing fees. Additionally, there are processing fees for debit/credit card transactions and other bank processing fees, which will be deducted from your earnings. Detailed information about all fees can be found in our seller agreement.
Orders can be managed through your seller dashboard. You will receive notifications for new orders, and you can update order statuses (e.g., processing, shipped) from there.
You are responsible for shipping your products. You can choose your preferred shipping carrier and provide tracking information to customers once an order is shipped.
If you cannot fulfill an order, immediately notify the customer and cancel the order through your seller dashboard. Please ensure to follow up with any refund processes as required.
You can communicate with customers through the messaging feature in your seller dashboard. Prompt responses can improve customer satisfaction.
Each seller sets their own return policy But minimum return days are 30 days. Ensure your policy is clear on your store page. If a return is initiated, follow the guidelines to process the return and issue refunds as needed.
Your seller dashboard provides analytics tools to track sales, customer engagement, and product performance. Regularly review this data to optimize your offerings.
Enhance your product listings with SEO-friendly titles and descriptions, utilize high-quality images, and promote your store through social media to drive traffic.
Visit our Seller Support Center for guides, tutorials, and FAQs. You can also reach our support team via email or live chat for specific inquiries.
For technical issues, please report them through the support feature in your dashboard. Our technical team will assist you as quickly as possible